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Exploratory Research on Engineering the Service Sector (ESS)

Status: Archived

Archived funding opportunity

This document has been archived.

Important information for proposers

All proposals must be submitted in accordance with the requirements specified in this funding opportunity and in the NSF Proposal & Award Policies & Procedures Guide (PAPPG) that is in effect for the relevant due date to which the proposal is being submitted. It is the responsibility of the proposer to ensure that the proposal meets these requirements. Submitting a proposal prior to a specified deadline does not negate this requirement.

NSF 02-029


The National Science Foundation announces a focused solicitation for Exploratory Research on Engineering the Service Sector (ESS). The service sector of the U.S. economy dominates both GDP and employment, and provides critical infrastructure on which much of the nation depends. The goal of this ESS effort is to stimulate the development of a community of academic researchers in engineering and allied branches of the mathematical and social sciences, and a corresponding body of research findings, that address the service sector across a scope commensurate with its critical and dominant position. Specifically, this effort will support research on application of the rigorous computational problem-solving techniques that define engineering to improving the quality, productivity, safety, reliability and competitiveness of service operations. The research will thus explore opportunities for extending engineering-oriented research to newly emerging types of service enterprises and to those where it has been relatively under-utilized, seek out new ideas on more established service engineering research topics, and begin building an understanding of issues and opportunities common to different types of service operations.

Program contacts

Gilbert Devey
Program Director
gdevey@nsf.gov (703) 292-7943
Miriam Heller
Program Director
mheller@nsf.gov (703) 292-7025
Deborah F. Lockhart
Cluster Coordinator
dlockhar@nsf.gov (703) 292-4858

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